The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Share your photos and videos with others to prove the truth of your words. Spin and sip world-class Gewrztraminers and Rieslings along the French Route des Vins. Are Any Unvaccinated Passengers Able to Sail? Product Eligibility: New & existing reservations made by April 30, 2022. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? 0000006522 00000 n The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Are Any Unvaccinated Passengers Able to Sail? Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Is A Pre-Arrival COVID-19 Test Required? Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. How did you get your money back on the voucher? Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? Fla. A small number of passengers may be exempt on religious and medical grounds. We booked a river cruise (Danube) for March 2022. Non-U.S. 0000033981 00000 n This complaint has been resolved automatically due to user's inactivity. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. 105 49 .temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. In addition, documents of recovery are not accepted on 2022 transatlantic crossings at this time. This guarantee is combinable with all other Viking offers available. Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Masks and Physical Distancing Requirements: Yes. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. The complaint has been investigated and resolved to the customers satisfaction. No, though a temperature check will be performed. Uncruise Adventures requests passengers test before arrival, but this remains at the passengers discretion. Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Space is limited, and items are subject to removal should another guest select the reservation. They certainly want their money a year in advance of the trip. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Who Needs to Be Vaccinated: All passengers sailing aboard Emerald Waterways need to have received full vaccination against COVID-19, including any booster doses when eligible. Yes, to most destinations excluding Canada, Greece and Australia, as of September 6. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. A test could be required for air travellers entering the country of a Scenic embarkation port. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. No one expects to have to cancel a cruise. Beginning September 3, 2022, with a negative COVID test. Share your photos and videos with others to prove the truth of your words. Are Any Unvaccinated Passengers Able to Sail? That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What is the cancellation policy for my booked shore excursions? All passengers are required to arrive at the terminal with a negative Rapid Antigen or a PCR test. At this time, a second booster vaccination is not required. No. No - pierside testing is no longer available as of August 4, 2022. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. 0000006408 00000 n 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Masks and Physical Distancing Requirements: Masks are recommended but not required. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Who Needs to Be Vaccinated: All passengers need to be vaccinated. Is A Pre-Arrival COVID-19 Test Required? Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Is A Pre-Arrival COVID-19 Test Required? The 2 doses must be administered at least 28 days apart. Yes, all. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Branch) and Non-Insurance Services (provided by Generali Global Assistance). Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings Remaining 2022 transatlantic crossings are also excluded. having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Are Any Unvaccinated Passengers Able to Sail? VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. This will end for all voyages as of October 1, 2022. Yes, passengers aged 4 and under. Do NOT book with Viking! Is A Pre-Arrival COVID-19 Test Required? No, beginning September 9. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. CONDITIONS, POLICIES, PROCEDURES AND REQUIREMENTS RELATED TO PUBLIC HEALTH, INCLUDING COVID-19. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. 0000051332 00000 n Book now . Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. Who Needs to Be Vaccinated: All passengers 18 years of age and over. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. 0000001276 00000 n Are Any Unvaccinated Passengers Able to Sail? Small Luxury Ship. No. 221101 Booking Conditions (UK) Page 3 of 19 B. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Crew Vaccinated? Now, this all takes up to 21 days to process. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Is A Pre-Arrival COVID-19 Test Required? If you would like to obtain your visa through our partner, please visit their website and download a visa kit. 0000001948 00000 n Yes, at Lindblad's expense. All vessels and motorcoaches are equipped to European standards. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Is A Pre-Arrival COVID-19 Test Required? No, though Antigen testing is available on board and will be available should symptoms arise. Stay current with special offers, news and destination-focused content. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Is A Pre-Arrival COVID-19 Test Required? This review was chosen algorithmically as the most valued customer feedback. Which personal items are allowed on board and which are prohibited? Submit a complaint and get your issue resolved. Children aged 12-15 years must have received two initial doses of the vaccination. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. What is your single supplement? Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. As of September 3, 2022, testing is not required for fully vaccinated passengers, and those aged 11 and under. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. The company left an official comment to this complaint. He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Is A Pre-Arrival COVID-19 Test Required? This review was chosen algorithmically as the most valued customer feedback. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. 0000051246 00000 n From: $5,199 - $10,399 pp dbl occ. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Thank you. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Panama Canal cruises are excluded. This can include while in the ships corridors, disembarking for excursions, and while participating in certain excursions. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. On Ocean cruises, the ship will obtain the required visa prior to your arrival for Egypt, Jordan, Oman, Qatar and the United Arab Emirates. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Crew Vaccinated:? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. If required as a condition of entry into the country of embarkation. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Is A Pre-Arrival COVID-19 Test Required? Effective Date: November 1, 2021 Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? When is embarkation? Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? 0000005293 00000 n As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. 0000007337 00000 n I believe the company is the same one Viking uses. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). 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The guest will be permitted only one tank in their cabin at a time. but decided to book for April 2022. This will end as of March 1, 2023. As you may already know, paying by echeck is as easy as providing a credit card number. 0000046770 00000 n Crew Vaccinated? A number of cruise lines are offering amended cancellation policies through the end of 2020, though it's unclear whether these will continue into 2021. Is A Pre-Arrival COVID-19 Test Required? When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. 0000003392 00000 n Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. moebius models new releases 2021, All voyages as of August 4, 2022 if asked models New 2021... 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